For the moment, we only ship within United States.
Order Cut-off Time
Our order cut-off time is 5:00 PM.
Delivery Period
Our delivery timeframe includes processing (1 to 2 business day) and shipping days.
Your order will be delivered within 3 to 5 business days.
Shipping times are determined and begin on the day of shipment, not the day of purchase. Delays may occur due to customs clearance, incorrect addresses, pandemics, or other complications.
Shipping Fees
- Free shipping
Shipping Method
We do not ship orders on holidays.
We ship your product via UPS, USPS, DHL, or FedEx.
If you order a product after the cut-off time (which is 5:00 PM), it will be processed the following day.
Shipping Confirmation
We will send you a confirmation email once your purchase has been shipped. The email will contain a tracking ID, which will be activated within 1 day.
Business Days
Our business days are Monday through Friday.
Lost Item
If you have not received the goods within the specified timeframe, please contact the carrier, and if the issue persists, contact us at pro-bikes@fastmail.com.
Incorrect Address
You will be charged for all shipping fees to re-ship the items if you provide an incorrect address after payment and the items are returned to us. pro-bikes@fastmail.com.
Address Change
If you need to change the delivery address of your product, please contact us at pro-bikes@fastmail.com or by phone at +33 7 57 05 86 90 within 24 hours after finalizing your order. We cannot change the delivery address once shipping is in progress.
Cancellations
If you change your mind after confirming the purchase and wish to cancel an order, please contact our customer service within 24 hours after finalizing the transaction. Once the transaction is delivered, you may return the order by consulting our return policy.
Items Damaged During Shipment
If you find that your goods have been damaged or broken during delivery, contact us immediately, take a clear photo of the damaged or broken product, and send it to our customer service by email at pro-bikes@fastmail.com to request a free exchange or refund.
Contact Information:
- Business Name: pro-bikes
- Phone: +15059677611
- Email: pro-bikes@fastmail.com
- Address: 305 Forest Dr, Ellsworth, KS 67439, États-Unis